Terms of Service

Last updated September 26, 2026.

Services

Service details, pricing and terms for clients are set out in each client's service agreement. Prices on this site may change.

30-Day Calls Saved Guarantee

(a) Guarantee Period: the 30 days starting on the Go-Live Date (the first day the AI receptionist answers calls on Client's line).

(b) Qualifying Call: an inbound call during the Guarantee Period that (i) reached the AI receptionist because Client's line was not answered or the call came outside Client's business hours, under the call routing set up at onboarding; (ii) lasted 15 seconds or more; (iii) was not a voicemail; and (iv) came from a real current or prospective customer. Spam, robocalls, sales solicitations, wrong numbers, test calls by Client or ASharp Agency, and repeat calls from the same number on the same day are not Qualifying Calls.

(c) If there are fewer than 5 Qualifying Calls in the Guarantee Period, ASharp Agency will refund the monthly service fee paid for the first month. The one-time setup fee is not refundable. This refund is Client's only remedy under this guarantee.

(d) The guarantee applies only if Client keeps the agreed call routing (forward on no answer and after hours) active and service unpaused for the whole Guarantee Period.

(e) Client must request the refund within 15 days after the Guarantee Period ends. ASharp Agency counts Qualifying Calls from the call log and shares the count with Client in the Calls Saved report.

(f) The guarantee applies once per business location.

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